Privacy & Cookies

YOUR PERSONAL DETAILS

When you register on our website or provide us with your details in-store we will collect some of your personal details. You may choose to be added to our mailing list to receive our promotions and email newsletters. You have the option to remove yourself from our mailing lists at any time.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we may collect about you includes:

  • Your name
  • Address
  • Telephone number
  • Email address
  • Credit/debit card details (these are encrypted on the Paypal Secure Server, and not held by us)
  • Your previous purchase history

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at service@fvd.co.uk. If you find any inaccuracies, we will delete or correct it promptly.

By entering into an agreement with us when you placed an order, you have consented to this use of your data.

 

COOKIES

What are cookies?

Cookies are a kind of short term memory for the web.  They are stored in your browser and enable a site to 'remember' little bits of information between pages or visits.

About this Cookie policy

This cookie policy explains how we use cookies on our website. You should read this policy so you can understand what type of cookies we use, the information we collect using the cookies and how that information is used. By using our website, you are agreeing that we can use cookies in accordance with this policy.

How do we use cookies?

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Without cookies, we would not be able to know that you are the same person from page to page. Cookies allow our website to remember what you have done whilst browsing, for instance, your log-in details, how far you have progressed with an order and what is in your shopping cart.

What type of cookies do we use?

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to monitor the performance of our website.

Functionality cookies. These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as remembering your preferences.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

What kind of information do we collect by using cookies?

When you visit our website, we may automatically collect the following types of information from you: Your login information, the search terms you used in our website, products you viewed or searched, page response times, download errors, length of visits to certain pages or page interaction information (such as scrolling, clicks, and mouse-overs).

How do you block cookies?

You can change the settings in your web browser to allow or deny different websites from setting cookies. Please note that disabling "first party cookies" from fvd.co.uk will affect the successful functioning of the site, and you will not be able to use the shopping trolley or checkout.

How FVD may change their Cookie Policy

We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes.

 

EMAIL TRACKING

Some emails we send include tracking codes so that we can tell how many people open and click on links in those emails. This information is mostly used for aggregated statistics, but we can also track, at an individual level, whether a particular user has opened and clicked on an email. Using cookies as described above we can also determine if an individual user has completed a transaction. Sometimes we use this information to re-email people who didn't click the first time, or who did or didn't complete a purchase. If you want to be sure that none of your email activity is tracked in this way, then you should not subscribe to our email mailing list. Existing subscribers can unsubscribe using the link at the bottom of every marketing email we send, or by emailing service@fvd.co.uk .

If you have any further questions about this, please email us at service@fvd.co.uk and we will be happy to help.